FAQ

HOW MANY REVISIONS CAN WE DO?

One round of revision included. Before final product delivery, a watermarked version will be presented to check for approval.

 

Our process of doing revisions:

-Client must provide detailed instructions

(Exact timecode in hours, minutes, and/or seconds of the video needed to be changed, removed or added)

-Evaluation of revision request 

-Approval and start of revision

-Client review

-Client approval

-End of revision

 

*after the 1st round of revision, any additional revision requests will be an additional $100 fee



 

ARE PAYMENTS REFUNDABLE? HOW DO I PAY?

ONLY the first payment is refundable (50% payment of the package purchased is refundable) if you decide to cancel before filming. First payment is required before we start working on a project. The other 50% payment will be required before product delivery. Payments can be made online. Otherwise, the payment can be made by cash, check, zelle, paypal, or venmo. 


 

WHAT IS PRE-PRODUCTION?

We will talk about everything from start to finish. The music that we will be using, font styles and sizes, the overall color of the video, the camera movements that we will be using, the lighting, the important people we want to include, etc.


 

WHO PICKS THE MUSIC?

Due to the copyright law, videos using top-charting songs will most likely get flagged down and get a copyright strike if it's not licensed. We will give you options from a playlist we built. The songs that we will be using are from Artlist and Audiio (online music licensing services). You can always choose to pick a top-charting song of your favorite artist as long you don’t upload it on any website or social media app and use it only for personal use.

WHEN DO I GET MY VIDEO?

It will vary depending on the amount of footage recorded and project needs.

For a wedding, it may be 1-5 weeks depending on the project needs.

For a social media ad, it may be 1-3 weeks depending on the project needs.

 


 

ARE RAW FILES INCLUDED?

No. It has to be purchased separately. The videos produced are recorded in a special format that can’t be viewed as a normal video file. We would still need to convert it into a file that is viewable in any computer and store it in a large capacity storage drive. If needed, additional fees will incur.



 

HOW WILL I RECEIVE MY VIDEO FILES? 

Either through a safe website link or an external drive


 

HOW WILL YOU BE OPERATING(on weddings)

We will be operating like a ninja most of the time. We want you to feel and enjoy the moment.

We will be working side by side with the photographer & work efficiently as a team.

Our filming style is mostly candid and at-the-moment look. But whenever we see an opportunity, we will give out

instructions to hold a certain pose or do certain actions.

ARE YOU GONNA BE USING MICS?

Capturing the audio is as important as capturing the video.

If possible, the officiant and the groom will both wear mics that will not interfere with the DJ's audio system.

All mics are sanitized before and after each use.